Version: 1.1 · Last updated: 2 July 2026
How Merakio works.
Plans, fees, payouts, refunds, and taxes, in plain language. Every amount here is the same one you see in the app.
Plans and pricing
Paying yearly saves about 17%. You can cancel anytime in your settings.
| Feature | Free | Personal | Business |
|---|---|---|---|
| Per month | €0 | €29 | €69 |
| Active services | Up to 3 | Up to 10 | Unlimited |
| Platform fee | 5% | None | None |
| Service fee / order | €0.50 | €0.50 | €0.50 |
| iDEAL & card payments | |||
The fees you pay
- Free: Merakio keeps 5% of each completed order.
- Personal and Business: no platform fee on your sales; you pay the monthly fee instead.
- Your client pays €0.50 in service costs per order, on every plan.
Getting paid
- 01
Client pays
Right at booking, or only after you accept a request. In that case the client gets a payment link and 48 hours to pay; otherwise the slot opens up again.
- 02
Held in escrow
Merakio holds the money until you deliver and the client confirms.
- 03
Released
On confirmation, or automatically 48 hours after delivery.
- 04
Withdraw
To your own bank account, whenever you want. Usually within 1–2 business days.
Your very first payout can take about 7 days while Stripe verifies your account. On a new account, Stripe may also hold part of your balance as a temporary reserve.
Deposits
- A deposit is held in escrow like the rest and is released when the order completes or on automatic release.
- Refundable: follows your cancellation policy. Within a free-cancellation window the client gets it back.
- Non-refundable: never returned on cancellation, whatever the policy or timing. It is released to you; any remaining balance goes back to the client.
- Your client sees which one applies at checkout, before paying.
Refunds and disputes
- A refund usually reaches the client's original payment method within 5–10 business days.
- In a dispute, Merakio reviews the order, the messages, and the delivered work, and decides within 2 business days. The money stays in escrow meanwhile.
- Payouts are paused while a dispute or chargeback is open. You are financially responsible for refunds and chargebacks.
Services and appointments
- Async services (no appointment) on every plan. Appointment services with a time slot on Personal and Business.
- Active services: 3 on Free, 10 on Personal, unlimited on Business.
- Availability: fixed weekly hours, or individual dates and time slots if your weeks are irregular.
- Each service has its own intake form. Messages and files stay attached to the order.
Team and rooms
On Business you add employees with their own permissions, assign services to people or rooms, and get a business profile, analytics, and data exports.
Your right of withdrawal
14 days for most distance services (Article 6:230o of the Dutch Civil Code). Not for fixed-date services, and it lapses once you ask to start right away and the service is fully performed. Full rules are in the terms.
Taxes and reporting
Merakio reports sellers' earnings to the Dutch tax authority under DAC7. Your VAT is your own responsibility. If you sell regularly, you must register with the Dutch Chamber of Commerce (KVK).
Your subscription
Renews automatically until you cancel. After cancelling you keep access until the end of the period, then move to Free; appointment services and services above the limit are turned off (the oldest stay active). A free period Merakio gives you works the same way when it ends. Your data and customers are kept.
Trust and security
Payments run through Stripe; Merakio stores no card details. Breaking the terms can mean suspension and frozen payouts. Live in the Netherlands, in euros.